Refund Policy
This Refund Policy outlines how Peptix.io LLC ("Peptix") handles order cancellations, damaged shipments, incorrect deliveries, and approved refund or replacement requests. We do not accept returns of products once they have shipped. Orders can be cancelled for a full refund before they enter processing, or at any time before they ship if we have missed the ship time stated on our site, as described in section 5. Damaged, incorrect or lost orders are covered in section 3.
1. Policy Overview
Sales on Peptix.io are final once an order has been successfully delivered, except for damaged, incorrect or lost orders and unshipped-order cancellations as described below.
Due to the nature of these products, returns are not accepted after delivery. However, in limited cases such as damaged goods, incorrect shipments, or confirmed delivery failures, we may review requests for replacement, reshipment, store credit, or refund.
2. Returns and Non-Returnable Items
Routine returns are not accepted once an order has been fulfilled.
The following are not eligible for return or refund:
- Opened, altered, or used items
- Products not stored under recommended conditions after delivery
- Orders placed incorrectly by the customer
- Requests based on personal preference or change of decision
Once an order has entered processing or shipping stages, cancellations or return requests may not be approved. If we have missed the ship time stated on our site, you may cancel as described in section 5.
3. Damaged or Incorrect Orders
If your shipment arrives damaged or contains incorrect items, please notify us within 48 hours of delivery.
To assist with a faster resolution, please provide:
- Your order reference number
- Clear images of the package label
- Photos showing packaging condition
- Photos of the affected product(s)
After review, Peptix.io may offer a replacement, store credit, or refund depending on the situation.
4. Lost Packages and Shipping Delays
If a shipment appears delayed, we will review tracking details and carrier updates before taking further action.
In cases where a package is reasonably confirmed as lost, we may provide a reshipment, store credit, or refund.
Delays caused by carriers, weather, or high shipping volumes do not automatically qualify for compensation.
5. Cancellations and Order Changes
Requests for cancellation or modification should be submitted as soon as possible after placing the order.
Orders that have not yet entered processing may be eligible for changes. Once an order has shipped (handed to the carrier), modifications or cancellations are no longer possible. If we haven't shipped your order within the ship time stated on our site, you may cancel it at any time before it ships for a full refund, including shipping, by emailing us at support@peptix.io.
6. Refund Timing
Approved refunds are issued back to the original payment method unless otherwise agreed. Refunds for cancelled orders that haven't shipped are for the full amount paid, including shipping, and are sent within 7 business days. They are not issued as store credit only. This applies regardless of any other arrangement.
Processing times may vary depending on your payment provider or financial institution.
7. How to Request Support
To submit a request, please include:
- Your full name
- Order number
- Detailed explanation of the issue
- Relevant images or tracking details
8. Policy Updates
Peptix.io reserves the right to update or modify this policy at any time.
Any updates will be reflected on this page with a revised date.
